Return & Refund Policy

Thompson Creative Co. Return & Refund Policy

Thank you for choosing Thompson Creative Co.! We stand behind the quality of our products and take care to ensure they are in perfect condition before they leave our hands. We understand, however, that unexpected issues can occasionally arise. Please review our policy below for information on returns and exchanges.

Eligibility for Returns or Exchanges

• Defective Products Only: Returns or exchanges are only accepted for products that are defective. Products are carefully examined before shipping, but if you receive a defective item, we are happy to assist with a replacement.

Return/Exchange Process

1. Submit a Claim: Claims for returns or exchanges must be submitted within 7 days of receiving the product.
2. Photo Requirement: To help us process your claim quickly, please include a photo clearly showing the defect.
3. Approval: All returns, refunds, and exchanges must be approved by Thompson Creative Co.

Refunds & Exchanges

• If approved, you may choose between a refund or an exchange for a non-defective product.
• Please allow us time to review and process your claim. We aim to respond promptly and address any concerns to your satisfaction.

Note: Products that are not defective, or claims made after the 7-day window, are not eligible for returns or exchanges.

Thank you for your understanding and support of Thompson Creative Co.